Operating Divisions



The IT Infrastructure Support Division handles the repair of all in and out-of-warranty hardware. It is also involved in providing helpdesk facility for clients.

Tritech is an authorized service center for APC UPS, and as authorized distributor we support Dell Hardware both in and out-of-warranty

Tritech has invested heavily in diagnostic equipment and spare parts in order to provide a high level of value-added capability to meet our clients’ needs. We are in a position to effectively perform repairs at manufacturers’ field replaceable unit as well as at component level repair.

The Tritech Support Division offers three maintenance contract agreement as follows:

  • Call-Only maintenance agreement
  • Labor-Only maintenance agreement
  • Labor and Parts Maintenance agreement

With Call-Only agreement, clients call us as needed and repairs are effected with charges for parts and labour.

For Labour and Parts Agreement and Labour Only Agreement, Tritech offers the following for a fixed yearly fee.

  • Four Preventive maintenance calls per year
  • Repairs on system and peripherals are effected without Labour and Parts charges for Labour and Parts Agreement and with parts charges for labour only agreement.

For system repair requiring more than 48-72 hours, a suitable temporary replacement would be provided until the repairs are effected. For Network Services, response would be within four (4) hours and replacement would be made within eight (8) hours.

User support is provided with regards to debugging software and hardware problems.


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For More Information, Contact: webunit@tritech-computers-ltd.com